We offer a shipping guarantee to ensure timely delivery of your orders. If we miss the delivery date, typically within 30 days, you'll receive a full refund.

Our Fulfillment Team typically processes orders within 1 to 3 business days before they are prepared for our shipping courier.

US Express: 7-12 days

CA Express: 8-15 days

Please note, during busy seasons like holidays, there may be a slight delay of 3-5 days.

Check your spam, junk, or promotional folders. Some email platforms may incorrectly filter our emails. Additionally, mark us as a trusted contact to avoid missing future updates.

Yes, all orders can be canceled until they are shipped. Once the packaging and shipping process has started, it cannot be canceled.

Contact our customer service team at support@toastymoments.com with details of the issue and any required documentation such as pictures or screenshots.

We offer refunds for damaged, incorrect, missing, out of stock, unshippable products, delayed deliveries, lost packages, and issues within our 30-day warranty period.

Disputes can be raised within 30 days of receiving a product, and returns must be made within 10 days in good condition, with return costs borne by the customer.

For any questions, concerns, or feedback, you can reach us at support@toastymoments.com. We aim to respond within 24 hours, except on weekends and holidays.