Return & Refund Policy

   

⭐ Order Cancelation ⭐

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us as soon as possible. Once the packaging and shipping process has started, it can no longer be cancelled.

 

⭐ Refund Overview ⭐

Toasty Moments aims to process your refund swiftly, usually within 24-48 hours. Refunds are credited back to your original payment method. This refund policy is for issues with the order, product and package.

 

⭐ What We Need From You ⭐ 

1. Pictures or Videos: Show us the damage or problem.

2. Proof of Dispute: Screenshots of any complaints or disputes. This can be from emails, chat, or payment platforms like PayPal.

3. Tracking Number (Optional): Only if we ask you to return an item.

        

      ⭐ How to Request a Refund⭐

      1. Reach out to our customer service team via support@toastymoments.com.

      2. Advise the issue/ problem with the appropriate documentation if required.

      3. Share the required photos or screenshots.

      4. Our customer service team will contact you via email within 24 hours with the appropriate information going forward.

       

      ⭐ When Do We Offer Refunds?⭐ 

      🌟 Damaged Products: Full refund or replacement.

      🌟 Incorrect or Missing Items: No need to return the wrong item. We'll send the correct one or refund you.

      🌟 Out of Stock Products: Full refund or replacement.

      🌟 Unshippable Products: Full refund.

      🌟 Delayed Deliveries: If more than 30 days (normal days) or 40 days (busy days like Black Friday). Specific conditions apply based on regions.

      🌟 Lost Packages: Full refund if your package gets lost in transit.

      🌟 30-Day Warranty: We stand by our products. If there's an issue within 30 days of receipt, let us know.

         

        ⭐When Don't We Offer Refunds?⭐

        🌟 If tracking says your order's been delivered.

        🌟 Unclaimed packages.

        🌟 Alerted tracking info due to reasons like incorrect addresses or customs issues

           

          Important Points:

          🌟 Disputes can be raised up to 30 days after receiving a product.

          🌟 In rare cases, we may deny disputes due to reasons like expired tracking, certain shipping options, or delivery to specific destinations.

          🌟 While returns aren't commonly recommended (because of high shipping costs), if you really want to, ensure you return within 10 days in good condition. Return costs are on you.

           

          Need more help or have questions?
          Drop us an email at
          support@toastymoments.com

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          FAQ List

          What is Toasty Moments' shipping guarantee?

          We offer a shipping guarantee to ensure timely delivery of your orders. If we miss the delivery date, typically within 30 days, you'll receive a full refund.

          How long does it take to process orders?

          Our Fulfillment Team typically processes orders within 1 to 3 business days before they are prepared for our shipping courier.

          What are the average shipping times for different regions?

          US Express: 7-12 days

          CA Express: 8-15 days

          Please note, during busy seasons like holidays, there may be a slight delay of 3-5 days.

          What should I do if I haven't received order confirmation or tracking details?

          Check your spam, junk, or promotional folders. Some email platforms may incorrectly filter our emails. Additionally, mark us as a trusted contact to avoid missing future updates.

          Can I cancel my order?

          Yes, all orders can be canceled until they are shipped. Once the packaging and shipping process has started, it cannot be canceled.

          How do I request a refund?

          Contact our customer service team at support@toastymoments.com with details of the issue and any required documentation such as pictures or screenshots.

          Under what circumstances do you offer refunds?

          We offer refunds for damaged, incorrect, missing, out of stock, unshippable products, delayed deliveries, lost packages, and issues within our 30-day warranty period.

          What are some important points to note about refunds?

          Disputes can be raised within 30 days of receiving a product, and returns must be made within 10 days in good condition, with return costs borne by the customer.

          How can I contact Toasty Moments for further assistance?

          For any questions, concerns, or feedback, you can reach us at support@toastymoments.com. We aim to respond within 24 hours, except on weekends and holidays.