Last updated: May 18, 2025

At Toasty Moments, we're dedicated to delivering premium-quality LED mirrors that transforms your space — and your routine. If anything isn’t right with your mirror, we’ll do our best to fix it promptly and professionally.

❌ Order Cancellation

Orders may be cancelled before they are shipped. If your order has already entered the packaging or shipping process, it can no longer be cancelled.

To cancel an order:

🌟 Contact us as soon as possible at support@toastymoments.com
🌟 Include your order number and cancellation request
🌟 Our team will confirm cancellation if eligible, usually within 24 - 48 business hours

💰 Refund Overview

We aim to process all approved refunds within 24–48 business hours.
Refunds are issued to your original payment method, or as store credit if you prefer.

📦 What We Need From You

To process a refund or replacement request, please provide:

📷 Photos or Videos — Show the damage or issue clearly

🧾 Proof of Complaint — Screenshots of any support emails, payment platform disputes, or chats

🔁 Tracking Number (optional) — Only if we request a return for your item

📝 How to Request a Refund

1. Email: support@toastymoments.com
   
   
2. Describe the issue and attach photos/videos as needed
   
   
3. Include your order number and contact info
   
   
4. Our customer care team will respond within 24 - 48 business hours with the next steps

✅ When We Offer Refunds

We offer full refunds or free replacements in the following situations:

🌟 Damaged Products
If your mirror arrives broken or damaged, we’ll make it right.

🌟 Missing Items
We’ll refund or resend once reviewed and approved.

🌟 Out of Stock or Unshippable Orders
You’ll be notified and refunded in full.

🌟 Delayed Delivery
If your order doesn’t arrive within 30 days of shipment, you're eligible for a refund.

🌟 Lost Packages
If tracking shows your order was never delivered, we’ll issue a refund or replacement.

🌟 30-Day Warranty
 If there’s an issue with your mirror within 30 days of delivery, let us know — we’ve got you covered.

🚫 When Refunds Are Not Available

We’re unable to offer refunds in these cases:

🌟 Your tracking shows the item was delivered

🌟 The package was unclaimed or refused

🌟 The delivery failed due to an incomplete or incorrect address

🌟 A refund is requested for non-defective products outside the 30-day window

🌟 Issues caused by external events (e.g., customs delays, strikes, severe weather, etc.)

📦 Returns

Because our mirrors are large and fragile, returns are not recommended unless we explicitly request one. In the rare event a return is needed:

🌟 You must return the item within 10 days

🌟 The mirror must be in unused, resellable condition

🌟 You are responsible for return shipping costs

🌟 Returns are only accepted to our designated facility (address provided upon approved)

Important Notes

⭐Disputes must be initiated within 30 days of delivery

⭐In rare cases, disputes may be denied due to expired tracking, certain shipping methods, or force majeure (uncontrollable events)

Need more help or have questions?
Drop us an email at
support@toastymoments.com