Privacy Policy

This Privacy Policy ("Policy") is designed to inform you about how Toasty Moments ("we," "us," "our") collects, uses, and discloses personal information when you engage with our website, make purchases, and use our services. By accessing and utilizing our Services, you consent to the collection, utilization, and disclosure of your personal information as described in this Policy. If you do not agree to the terms outlined in this Policy, we recommend not using or accessing our Services.

1. Changes to this Privacy Policy

We may periodically amend this Privacy Policy, including updates to reflect changes in our practices, operational needs, legal obligations, or regulations. We will post any revised Policy on our website and update the "Last updated" date.

2. Collection and Use of Personal Information

The personal information we collect and use will be contingent on your interactions with our website and services. Beyond the specified purposes detailed below, we may employ the information we collect to improve our services, maintain communication with you, provide the services, enforce our terms of service, and safeguard our rights and the rights of our users and others.

2.1 What Personal Information We Collect

Information You Directly Submit: This includes basic contact details (e.g., name, address, phone number, email), order information (e.g., name, billing address, shipping address, payment confirmation, email address, phone number), account information (e.g., username, password, security questions), shopping information (e.g., products viewed, cart contents, wishlist), and customer support information (e.g., information shared in communications with us).

Information We Collect Through Cookies: We employ cookies to automatically gather information about your interaction with our website ("Usage Data"). This encompasses device details, browser information, network connection information, IP address, and other data regarding your interaction with our Services.

Information We Obtain from Third Parties: We may acquire information about you from third parties, including vendors and service providers that collect information on our behalf. These can include companies supporting our website and services, payment processors, and others.

2.2 Use of Personal Information

The personal information we collect is used for various purposes, including:

• Providing Products and Services: We use your information to perform services, process payments, fulfill orders, facilitate shipping, and enable communication related to your transactions.
• Marketing and Advertising: We utilize personal information for marketing, advertising, and promotional communications via email, text message, postal mail, and online advertisements to tailor our services and advertisements.
• Security and Fraud Prevention: Personal information is employed to detect, investigate, or take action regarding fraudulent, illegal, or malicious activity.
• Communication: We use your personal information for customer support and to enhance our services, aiming to maintain an effective business relationship.

3. Cookies

We use cookies on our website to enhance user experience, tailor our services, and track how users interact with our website and their accounts. To learn more about the cookies we use, you can refer to our Cookies Policy [link].

Most web browsers are set to accept cookies by default, but you can customize your browser settings to remove or reject cookies. Please be aware that such adjustments may affect your user experience and functionality, including the availability of certain features. Blocking cookies may not completely prevent information sharing with third parties, such as advertising partners.

4. Disclosure of Personal Information

We may disclose your personal information to third parties in certain circumstances, subject to this Privacy Policy, including:

• Vendors or third parties providing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• Business and marketing partners, including Shopify, to deliver services and targeted advertising.
• When directed or consented to by you, for purposes like product shipment or via social media widgets and login integrations.
• Within our corporate group, in the interests of running a successful business.
• In the context of business transactions, to fulfill legal obligations, and protect or defend our rights and those of our users and others.

5. User-Generated Content

Our Services may allow you to post product reviews and other user-generated content. Content shared in public areas of our Services is public and accessible by anyone. We do not control who accesses this information or how they use it, and are not responsible for the privacy or security of any information made publicly available.

6. Third-Party Websites and Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of such sites. It is recommended to review the privacy and security policies, terms, and conditions of these third-party websites before providing personal information.

7. Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from children. Parents or guardians concerned about information provided by children may contact us to request its deletion.

8. Security and Retention of Information

No security measures are foolproof, and we cannot guarantee absolute security. It is advisable not to share account credentials and to contact us if you believe your account has been compromised.

The retention period of personal information depends on various factors, including the necessity to maintain your account, provide our Services, comply with legal obligations, resolve disputes, and enforce applicable contracts and policies.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. While these rights may not be absolute and may apply only in specific circumstances, we will do our best to fulfill your requests, in accordance with applicable law. To exercise these rights, please contact us using the provided details.

10. International Users

Your personal information may be processed outside your home country, including in the United States. In such cases, we rely on recognized mechanisms for data transfers to ensure adequate protection.

11. Contact

For any queries regarding our privacy practices, this Privacy Policy, or to exercise your rights, please contact us at support@toastymoments.com or through the 'Contact Us' section.