About Us

You know that feeling when you step into a room and the lighting just sets the perfect mood? Yeah, that's what we're all about – capturing those cozy, unforgettable moments with the right lighting.

So, here's the scoop: Toasty Moments started from personal frustration. Picture this: endless trips to different stores, searching high and low for that ideal light fixture. But guess what? It was always a compromise – never quite what we imagined. Generic lights everywhere, lacking the charm and warmth we craved. That's when the lightbulb went off – we had to change things up. We wanted to bring you lighting that's as unique as you are, lighting up those special 'toasty' moments we all love.

 

⭐Why Choose Toasty Moments?⭐

Let's keep it real – finding the perfect lighting can be a hassle. But not with us. At Toasty Moments, we get it. We're not just here to sell lights; we're here to help you create the vibe you want, whether it's for a chill night in or a fun gathering. Our collection is handpicked with care, so you know you're getting quality and style in every piece.

 

Join us on this awesome journey, and let's light up your world with countless Toasty Moments!

Light up your world with countless Toasty Moments!

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FAQ List

What is Toasty Moments' shipping guarantee?

We offer a shipping guarantee to ensure timely delivery of your orders. If we miss the delivery date, typically within 30 days, you'll receive a full refund.

How long does it take to process orders?

Our Fulfillment Team typically processes orders within 1 to 3 business days before they are prepared for our shipping courier.

What are the average shipping times for different regions?

US Express: 7-12 days

CA Express: 8-15 days

Please note, during busy seasons like holidays, there may be a slight delay of 3-5 days.

What should I do if I haven't received order confirmation or tracking details?

Check your spam, junk, or promotional folders. Some email platforms may incorrectly filter our emails. Additionally, mark us as a trusted contact to avoid missing future updates.

Can I cancel my order?

Yes, all orders can be canceled until they are shipped. Once the packaging and shipping process has started, it cannot be canceled.

How do I request a refund?

Contact our customer service team at support@toastymoments.com with details of the issue and any required documentation such as pictures or screenshots.

Under what circumstances do you offer refunds?

We offer refunds for damaged, incorrect, missing, out of stock, unshippable products, delayed deliveries, lost packages, and issues within our 30-day warranty period.

What are some important points to note about refunds?

Disputes can be raised within 30 days of receiving a product, and returns must be made within 10 days in good condition, with return costs borne by the customer.

How can I contact Toasty Moments for further assistance?

For any questions, concerns, or feedback, you can reach us at support@toastymoments.com. We aim to respond within 24 hours, except on weekends and holidays.