Shipping Information

⭐Shipping Guarantee⭐

At Toasty Moments, we are committed to ensuring that your orders are delivered to you in a timely manner.

To guarantee your satisfaction, we offer a shipping guarantee for our users. If we miss the delivery date, typically within 30 days, we will provide you with a full refund.

  

⭐Delivery Times⭐
(USA & Canada ONLY)

Orders are typically processed by our Fulfillment Team within 1 to 3 business days and then prepared for our shipping courier. 

Our team will ship your items to the country of your choosing:

🌟US Express: Average Shipping time of 7 - 12 days

🌟CA Express: Average shipping time of 8 - 15 days

 

 

🌟During busy seasons, such as holidays, there may be a slight delay of 3-5 days. However, we strive to minimize any inconvenience and ensure your orders reach you promptly.

🌟On large orders, shipments may come in different boxes with separate tracking numbers and thus arrive at different times.

 

⭐Order Confirmation / Tracking Details⭐

If you haven't spotted your order confirmation or tracking details in your inbox, take a peek into your spam, junk, or promotional folders. Some email platforms might shuffle our messages into the wrong places. Don't forget to mark us as a trusted contact to stay in the loop with all your order updates.

 

⭐ Refund Conditions ⭐

Our shipping guarantee refund policy applies under the following conditions:

🌟Your order must adhere to the shipping option displayed on the product page.

🌟The products you've ordered must be eligible for delivery.

🌟Your shipping address must be correct and eligible for delivery.

    Exceptions: However, please note that our shipping guarantee does not apply in certain circumstances, such as unforeseen events like epidemics, strikes, natural disasters, or war.

    Notification: Rest assured, if your order is subject to any unforeseen delays, we will promptly notify you via email or message to keep you informed and protect your interests.

    At Toasty Moments, your satisfaction is our top priority, and we're dedicated to providing you with exceptional service every step of the way.

     

    ⭐Contact us at support@toastymoments.com!⭐

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    FAQ List

    What is Toasty Moments' shipping guarantee?

    We offer a shipping guarantee to ensure timely delivery of your orders. If we miss the delivery date, typically within 30 days, you'll receive a full refund.

    How long does it take to process orders?

    Our Fulfillment Team typically processes orders within 1 to 3 business days before they are prepared for our shipping courier.

    What are the average shipping times for different regions?

    US Express: 7-12 days

    CA Express: 8-15 days

    Please note, during busy seasons like holidays, there may be a slight delay of 3-5 days.

    What should I do if I haven't received order confirmation or tracking details?

    Check your spam, junk, or promotional folders. Some email platforms may incorrectly filter our emails. Additionally, mark us as a trusted contact to avoid missing future updates.

    Can I cancel my order?

    Yes, all orders can be canceled until they are shipped. Once the packaging and shipping process has started, it cannot be canceled.

    How do I request a refund?

    Contact our customer service team at support@toastymoments.com with details of the issue and any required documentation such as pictures or screenshots.

    Under what circumstances do you offer refunds?

    We offer refunds for damaged, incorrect, missing, out of stock, unshippable products, delayed deliveries, lost packages, and issues within our 30-day warranty period.

    What are some important points to note about refunds?

    Disputes can be raised within 30 days of receiving a product, and returns must be made within 10 days in good condition, with return costs borne by the customer.

    How can I contact Toasty Moments for further assistance?

    For any questions, concerns, or feedback, you can reach us at support@toastymoments.com. We aim to respond within 24 hours, except on weekends and holidays.